Client Services
Invest in digital with confidence with the help and support of our experienced Client Services team.
What we do
Offering a familiar point of contact across all activity and campaigns, our Client Services personnel provide peace of mind and simple, honest guidance. Whichever services you invest in, our dedicated Account Managers will ensure your needs are met at every stage of the campaign.
Working with you from day one, our Client Services team aims to become an extension of your brand. No question or requirement is too big or small for our attentive account leads, who bridge the gap between your business and our technical experts.
How we do it
Our Client Services team employs a four-step approach to keep your campaign on the straight and narrow:
Dedicated account management
On-demand support
Multi-channel liaison
Reporting and issue resolution
What we are about
Account management for all our customers
Exceptional service from the start of your campaign
Anytime help and support
Cross-departmental liaison
Issue resolution
Flexible meeting scheduling
Remote support via video conferencing
Progress and campaign delivery management
Testimonials
The team at Banc have been invaluable to making improvements across both the Scenic and Emerald Waterways websites. We have been able to identify potential problems, carry out cohesive testing and measure the results effectively to ensure we are tackling the right elements of web development to improve conversion on the sites.
Emma Morris
Scenic
After tasking Banc with a full web design and build, we’re impressed with the service, support and assets they’ve delivered. Attentive of our needs yet willing to step in with smart, creative solutions, the team has exceeded expectations, bringing originality and flair to the project.
Andy Barlow
Glint
We appointed Banc to review our Digital Marketing strategy. They redesigned and built us a contemporary, professional website on WordPress. They then followed up with a comprehensive SEO and Paid Media marketing strategy that has led to us receiving many more cost-effective business leads.
Ben Griffin
CDL
The Banc team has been great throughout our website build. Not only are they all experts in their respective fields, they've been a pleasure to work with throughout the process. The support from their PMs, Designers and Developers has been invaluable on the project.
Tom Metcalfe
In Touch Networks
Banc are amazing. A super professional pitch showing they understood the brief and took it to another level. There is no doubt Banc are ahead of the game with all things digital marketing and you feel like if anyone is going to make your campaigns a success, Banc will.
Rachel Flynn
Dolce Catering
Banc have now been looking after all our online marketing at Brindley.co.uk over 12 months now. Great personal service and experience from all the team. Growth in all aspect’s SEO and PPC, 100% recommend them.
Chris Adams
Brindley Garages
Results are everything and the Banc team has certainly provided results. Search Engine Marketing is now our cheapest form of acquisition and thanks to Banc’s expertise we have seen an 80% decrease in costs with a staggering 550% increase in conversions since we started.
Frank Wagner
Lufthansa
We have been delighted with the return on investment generated by Banc’s SEO and PPC campaigns. They really know their stuff and we feel we get real value for money. A huge 70% increase in traffic and sales. Thanks to the Banc Team for their hard work and exceptional ROI.
David Rowlinson
Cruise 1st
Banc has managed our online store Pay Per Click campaign and in that time we have received excellent value for money and return on investment. They do provide the 5 star service they promote and are technical specialists in their field.
Katie Guest
Bodykind
Always excellent service from this great bunch of marketing professionals who are a pleasure to work with. I've used Banc for many years now and have recommended them to several businesses I know.
Dan Masters
Mastery
You have a done a fantastic job getting us to where we are now, the energy and commitment shown in the first 6 months with the technical deliverables as particular highlights. And I speak for everyone here when I say that I wouldn’t hesitate to recommend Banc to anyone looking for a full-service SEO partner.